Accessible tourism in Estonia

Funka is currently providing a wide range of services around accessible tourism in Estonia, including presentation at an event on tourism and auditing of the built environment, digital presence and transportation.

On a conference organised by the Estonian Tourist Board, Funka’s Susanna Laurin presents on Return on Inclusion – the business case of providing accessible services when it comes to travel and hospitality. It is important to promote all the positive aspects of accessibility and show real examples of that successful implementation can be economically viable and fruitful. Funka will share good examples in accessibility efforts resulting in both increased numbers of visitors and new target groups, not least senior visitors. The audience consists of private and public actors within the tourism sector.

Practical hands-on assignments

In Tallinn and Haapsalu respectively, Funka will perform real life accessibility audits when it comes to tourist information, orientation and physical accessibility in transportation, museums and at important sights.

This is one of the most enjoyable parts of being an accessibility expert, says Susanna Laurin. You get the opportunity to explore new sites at the same time as you document deviations from standards and innovative solutions.

An audit has of course a focus on finding possible improvements, but almost everywhere, no matter the overall result, we find some interesting new ideas and/or solutions we haven’t seen before. These new practices could be something we can bring into our recommendations to other clients or items we would like to explore more within our research department.

Estonian Tourist Board, opens in a new window

Funka’s offers regarding physical accessibility


Susanna Laurin

Title: Chief Research and Innovation Officer (Susanna Laurin)

+46 8 555 770 61 (Susanna Laurin)