Let the visitor use pictures!
One of our more diligent test users, Pekka Nieminen, is good at noticing flaws on websites, as well as in society as a whole. He very often finds himself annoyed by click surfaces and entry fields that are too small, that it’s difficult to understand how to perform tasks and that he can’t find answers when he has questions.
Pekka is however constructive in his criticism - he figures that it would be simpler to send pictures if somthing goes wrong, something we at Funka really agree on! A screen cap or a picture from the physical world that clearly shows the problem is much easier to understand than a long-winded verbal or written explanation. Most people walk around with a camera in their mobile phone, so the possibility to send a picture when an something goes wrong should be a given.
Given our experience in giving support to clients we have developed websites for, supply with BrowseAloud or advice on accessibility in general, we understand the difficulties in dealing with a reported error via e-mail or the phone. ”What are you trying to do, where are you clicking, what error message are you getting…?”. You have to be fairly crafty to understand the client’s description, seeing that you are not always using the same terms.
The saying that a picture can speak more than a thousand words is a bit cliché, but I think it it stands true in many instances. Make use of the opportunities presented by the digital environment and make pictures a natural part of your communication - it does not have to make things more expensive or complicated.
All of you who have a contact form on your website, think about whether it is possible to send a picture and if, not, wouldn’t it be pretty smart if you actually could?
The editors at Funka
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