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Day 1, Tuesday April 17

08.00 - 09.00 General Track

Introduction for beginners (outside of the conference)

If you feel the Accessibility Days are a bit too advanced, we offer a short run through of the basics of accessibility just before the event starts. This introduction to web accessibility in 60 minutes is your opportunity to learn the most important things – very fast!

Price: 160 EUROS per person.

08.30 - 09.30

Welcome to register and have a cup of coffee before the conference

09.30 - 09.45 General Track

Conference opening by moderators

Katarina Gidlund and
Malin Forne

The moderators of Funka Accessibility Days present themselves and introduce the conference.

Katarina Gidlund. Photo

Main moderator
Katarina L Gidlund is a researcher and professor of Critical Studies of Digitalization and Social Change at Mid Sweden University. Her main research questions have to do with power structures and who in society is doing what. Katarina is head of a research group of more than thirty researchers looking at digitalization processes (of learning, archiving, industrial production, welfare work, crisis management, participation in social development etc.). Central to her research is something as demanding as contributing to a better world, which means a constant concern about what this really means.

Malin Forne. Photo

Moderator of the technology track
Malin Forne
is a former Funka employee, who now works as an interaction designer at Beamon People focusing on web accessibility. 

09.45 - 10.15 General Track

Can you make a difference in digital accessibility with EU policy?

Paul Timmers, Strategic adviser on innovation and digital transformation and former Director at the European Commission

EU level policy has high relevance for accessibility. This talk with focus on current EU policy developments in order to inform and engage the community of e-accessiblity practitioners, developers, academics and policy makers. One focus will dedicated accessibiliity policies such as the Web Accessibility Directive and the European Accessibility Act. A second focus will be the e-accessibility relevance of digital policies that have risen high on the political agenda due to the fast, disruptive digital transformation. These policies – whether of legislative, cooperation or financial nature – address topics ranging from 5G, cybersecurity, data, research and innovation in Horizon 2020 to (soon) artificial intelligence, digital health and ageing and even intelligent cars.

Paul Timmers. Photo

Paul Timmers was until 2017 director at the European Commission dealing with digital health & ageing, e government, smart cities/mobility/energy, cybersecurity and digital privacy. This involved EU legislation (including initial work on web-accessibility), EU R&I and deployment funding, and co-lead of two European Innovation Partnerships. He has worked in a large ICT company, co-founded an ICT start-up and continues his interest in business and innovation as investor in digital health. Currently he is visiting research fellow for cybersecurity policy and digital transformation at Oxford University. Paul Timmers holds a PhD in physics from Nijmegen University, NL; an MBA from Warwick University, UK; was awarded an EU fellowship and studied sociology & ageing at UNC Chapel Hill, USA; and completed executive cybersecurity education at Harvard.

Paul Timmers, presentation, pdf (1,7 Mb), opens in new window

10.15 - 10.45 General Track

How Norway will be affected by the Web Accessibility Directive

Anine Ung, the Norwegian Ministry of Local Government and Modernisation

Norway has a national legislation on web accessibility that covers both public and private sectors, thus having a broader scope than the EU. On the other hand, there are some exceptions to the requirements of the WCAG guidelines, and also other parts that separate the two regulations. This means that the new EU-legislation will affect Norway, being outside of the union, slightly differently. What choices are Norway facing and what does it mean to different sectors?

Anine Ung. Photo

Anine Ung is an advisor at the Department of ICT Policy and Public Sector Reform at the Norwegian Ministry of Local Government and Modernisation. She is working on the implementation of the Web Accessibility Directive in Norwegian law and other digitalisation issues related to the EU, including the law on non-personal data and cloud services. In addition, Anine participates in the EFTA working group ECASIS (Working Group on electronic, communication, audiovisual services and information society).

Anine Ung, presentation in Norwegian, pdf (10,8 Mb), opens in new window

10.45 - 11.15 General Track

What does the Web Accessibility Directive mean in practice?

Susanna Laurin, Funka

Whether you are in charge of digital services in the public sector or developing interfaces for that customer group, you need to comply with the new requirements for accessibility. Through systematic work, you can create improvements in both the short and long term, without it becoming unreasonably expensive. The key lies in organizing the work smartly and taking care of the internal resources at hand.

Susanna Laurin. Photo

Susanna Laurin is CEO at Funka. She is an expert of the European kommissions WADex SubGroup for the Web Accessibility Directive and also a Technical Expert of the ETSI Special Task Force, which is currently developing the harmonised European standard that the Web Accessibility Directive is referring to. She represents the International Association of Accessibility Professionals, IAAP, in Europe and is also active in a number of national and European standardisation committees, including the development of EN 301 549.

Susanna Laurin, presentation in Swedish, powerpoint (5,2 Mb), opens in new window

11.15 - 11.30 General Track

From obligation to opportunity: experiences in driving the accessibility agenda forward

Hector Minto, Microsoft

In this keynote, Hector Minto will share some of the innovation happening at Microsoft, the inclusive design principles and where they are landing first, and a few features that delivered more than first thought. Technology is evolving at an incredible pace. We often refer to this as the fourth industrial revolution, incorporating cloud computing, artificial intelligence, SaaS and bot technology. At the same time, more people with disabilities are engaging with technology than ever before, from every region in the world. Every new technology creates potential barriers to engagement but increasingly new technology creates opportunities for people with disabilities to access tech differently. We need to find that perfect balance between obligation and opportunity. We need to have standards of accessibility that we adhere to without missing the latest tech developments. Can people with disabilities deliver the earliest insight in a world where computers speak, are spoken to, and have cognition? Can our employees with disabilities reveal the productivity wins of the modern toolkit first? Can software teams which include people with a disability highlight accessibility requirements earlier and save time, money and energy?

Hector Minto. Photo

Hector Minto is Senior Technology Evangelist for Accessibility at Microsoft. He has worked at the cutting edge of Assistive Technology for 20 years specializing in Alternative Communication (AAC), computer access and Home Automation for people with physical and learning disabilities, most recently driving the growth and awareness of eyegaze technology across Europe.

Hector’s role as an Accessibility Evangelist at Microsoft sees him engaging across the European workforce and stakeholders to showcase inclusive design, product accessibility, the inclusive hiring program and accessibility innovation from Microsoft Research. A critical part of his role is to learn how to adapt to the changing needs of the diverse population from customers, and to provide this feedback directly to the product teams for ongoing improvement of accessibility.

Hector Minto, presentation, powerpoint (19,7 Mb), opens in new window

11.30 - 12.30

Lunch is served on ground floor

12.30 - 13.10 Content Track

Keep the user in focus all the way!

Linus Ersson,
Maria Ström and
Josefin Wessman, Funka

At Funka, we see users as an asset that can help us and our customers in various ways to confirm that we are on track. From rough sketches to hypotheses, solutions, concepts and designs. We present methods that we think work well, inspire and provide good examples of how we involve users in different phases of the development process. It can range from simple paper prototypes and A / B tests online to advanced user tests with eye tracking. This session will help you to do right thing from the start.

Linus Ersson. Photo

Linus Ersson is UX Designer and accessibility expert at Funka. Linus has long experience of working with digital services in E-Health. By analysing healthcare processes with methods inspired by service design, he has drawn up successful solutions tailored to the needs of users. Linus is educated at Konstfack University of Arts, Crafts and Design and besides Funka he is also active as an artist.

Maria Ström. Photo

Maria Ström is UX Designer and accessibility expert at Funka. Maria has extensive experience in working with visual communication and digital services. She is driven by a high curiosity for the customer and the challenge of transforming business needs into services that work and gives true value. For Maria, close collaboration with users in all parts of the development process is the key to succeess.

Josefin Wessman. Photo

Josefin Wessman is accessibility and usability expert at Funka. Josefin is a civil engineer focusing on human-data interaction and also has a teachers degree. At Funka, she works with clients in both the public and private sector towards the goal of including all citizens in their digital channels. Josefin is a highly appreciated teacher and expert.

Linus Ersson, Maria Ström and Josefin Wessman, presentation in Swedish, powerpoint (14 Mb), opens in new window

12.30 - 13.10 Technical Track

How to Put the World in your Pocket: A Technical Look at Mobile Accessibility

Sommer Panage

This talk takes a high-level look at what it means to make a mobile application accessible; then, it dives into the actual implementation of accessibility on iOS mobile devices. First, we will discuss the key assistive technologies on mobile which developers should support. Next we’ll examine the accessibility APIs on iOS, covering key how-tos and best practices. Finally, we will look at accessible design considerations on mobile. While this talk will be most beneficial to those developing for iPhones and iPads, much of the content extends to all mobile platforms.

Sommer Panage. Photo

Sommer Panage is currently a freelance iOS Developer, mobile accessibility consultant, and acrobatics coach. Previously, she worked as the lead iOS developer at Chorus Fitness and, before that, in the accessibility space at Twitter and Apple. Sommer has a background in both psychology and computer science. When she is not coding or consulting, you can find her training rope, trapeze or handstands, running or bouldering.

Sommer Panage, presentation, pdf (35,3 Mb), opens in new window

13.15 - 14.00 Content Track

Accessibility: the space in between

Derek Featherstone, Level Access

Accessibility is very well defined on paper. We have our checklists. We have our requirements. We have testing criteria. But, the best results for accessibility and inclusion come from the space in between. When working with teams, we see that to be efficient and effective, we need to pay more attention to liminal thinking: a designer’s intent is often completely missed when passed on to developers; a design process isn’t inclusive of people with disabilities; our requirements for success are measured by ticking the box rather than people being able to actually complete tasks. In this talk, Derek will help you set a higher bar than “compliance” and help you solve real-world design and development issues by considering the pieces that hold an inclusive user experience together, by taking care of the space in between.

Derek Featherstone. Photo

Derek Featherstone is an internationally known speaker and authority on accessibility and inclusive design with a long experience in the field. He is the Chief Experience Officer at Level Access, a global leader in accessibility and inclusion through software, consulting, and training. Derek always works to put people first and strives to make the web a better place by designing experiences that are easy to use for everyone, including people with disabilities. Derek’s ideal inclusive user experience combines engaging and rich content with brilliant design and technical development excellence.

Derek Featherstone, presentation, powerpoint (20,1 Mb), opens in new window

13.15 - 14.00 Technical Track

New tools provide better support for technical accessibility

Johan Kling, Funka

With funding from Sweden’s Innovation Agency and the Swedish Post and Telecom Authority, Funka currently operates several interesting technology projects, all of which share the same goals: giving our customers even better support in their processes for increased accessibility. We present the best tools, the ones we use ourselves and tools that we develop. You will get to see things that don’t exist just yet. You will get concrete ideas on how to quality assure your interfaces so that they work for everyone.

Johan Kling. Photo

Johan Kling is Head of Quality and Consultancy at Funka. He is one of the founders and co-owner of the company and the one that ensures that everything we deliver is world-class. Johan leads the delivery team and is responsible for ensuring that Funka is always at the forefront of accessibility, design and development.

Johan Kling, presentation in Swedish, powerpoint (13,9 Mb), opens in new window

14.00 - 14.15

Coffee break, on both floors

14.15 - 14.55 Content Track

Design + accessibility = TRUE

Frida Westholm and
Lina Larsson, Funka

Accessibility is a prerequisite for good design. But how do you make sure both parts are acheived? We showcase good examples and provide ingenious tips on how we solve challenges in our customers' interfaces.

Frida Westholm. Photo

Frida Westholm and Lina Larsson are graphic designers at Funka. Together they make sure that our customers get well functioning designs that everyone can use.

14.15 - 14.55 Technical Track

Adding accessibility to the mess of HTML email

Mark Robbins, RebelMail

HTML email is notoriously difficult to master. Variations in ESP, email clients, OS and browsers can lead to lazy shortcuts that seriously impact accessibility. We'll take a look at some of these common issues in email and how to get around them whilst maintaining accessibility.

Mark Robbins. Photo

Mark Robbins, Rebelmail. After working in many jobs as a chef, gaffer, DOP, wine merchant then web developer Mark Robbins found himself working in the world of email, where he is trying to change the way we think about HTML email pioneering the technique of interactive email and pushing for better standards and better accessibility in email. Working with REBEL, he has worked on campaigns with a number of global brands and consulted with a number of well known email clients and ESP's.

Mark Robbins, presentation, pdf (1,1 Mb), opens in new window

15.00 - 15.40 General Track

Finally, certification within accessibility!

Samantha Evans, IAAP Global and
Frida Sandberg, IAAP Nordic

It has been discussed for many years, but now there is finally an opportunity to make sure you get what you ask for when you procure expertise within accessibility. With the International Association of Accessibility Professionals, IAAP, serious actors can certify their staff, thereby ensuring that they have the necessary skills. Stakeholders in the public, private, academic and NGO sectors, who want to learn more and exchange experiences, have great benefit from becoming members of IAAP - now with a Nordic chapter!

Samantha Evans. Photo

Samantha Evans and Frida Sandberg work at IAAP.

Samantha is responsible for certification on a global level and based in Atlanta, USA. She has long experience of accessibility issues at Georgia Tech and AMAC and knows everything worth knowing about how professional certifications work.

Frida Sandberg. Photo

Frida is project manager of the Nordic local chapter and is based in Stockholm. She has worked successfully with member organisations for many years and is currently focusing on building up the memberdriven organisation in Sweden, Norway, Finland and Denmark.

Samantha Evans and Frida Sandberg, presentation in Swedish and English, powerpoint (51,3 Mb), opens in new window

15.40 - 16.00 General Track


Following tradition, we offer a surprise after the first day’s seminars. As usual, we dare to promise that it will be a first time for everyone!

16.00 - 18.00 General Track

Networking and exhibition

Welcome to our exhibition with stands where you can try different assistive technologies, talk to end users or ask our experts everything you want to know about accessibility. Or, you can just enjoy the view and relax with sparkling wine and canapés while networking with other participants.

Day 2, Wednesday April 18

08.00 - 08.30

Welcome to register and have a cup of coffee before the conference

08.30 - 08.35 General Track

08.35 - 09.05 General Track

What can we learn from Spain? An initiative that includes monitoring, training and much more

Elena Muños Salinero, the Spanish Web Accessibility Observatory

The Spanish government has set up an observatory to provide support to national authorities, regions and municipalities regarding digital accessibility. In its work, monitoring is used as a tool to pay attention to possible shortcomings and to increase knowledge within the public sector about accessibility. The goal is long-term and continuous improvement.

Elena Muños Salinero. Photo

Elena Muñoz Salinero leads the work of audits and advisory services in the Spanish Web Accessibility Observatory. She has been active in the field of digitalisation in the public sector since 2003 and has participated throughout the process of developing the Web Accessibility Directive.

Elena Muños Salinero, presentation, pdf (759 kb), opens in new window

09.05 - 09.45 General Track

Case study: Swedish Social Insurance Agency: How to succeed with accessibility?

Christian Rosberg,
Åsa Holmberg, Försäkringskassan and
Andreas Cederbom, Funka

From "We will number one in Sweden when it comes to web accessibility" via a complaint to the Equality Ombudsman about the inaccessibility of an e-service, to what is probably Sweden's most ambitious business development plan to meet the requirements of the Web Accessibility Directive. Listen to the story of the Swedish Social Insurance Agency and learn more about how the organisation needs to look and work in order for the authority to succeed with wide-ranging accessibility. Funka has had the privilege of working with the agency in this matter, and the work has attracted great interest from other authorities. Many others can learn from the assignment, not least the knowledge about which organisational factors that are important for success. In this session, the Swedish Social Insurance Agency shares their work, the results and their experiences from the project. Funka's Andreas Cederbom talks about his experiences from the project and suggests concrete tools for success.

Christian Rosberg. Photo

Christian Rosberg is an UX architect at the IT department of the Swedish Social Insurance Agency. He has a technical background in the field of web development and has worked operatively and strategically with user experience over the past 15 years in a wide range of technology areas and industries. He has worked at the Swedish Social Insurance Agency for three years, where one of his focus areas has been accessibility in internal and external digital solutions.

Åsa Holmberg. Photo

Åsa Holmberg is a digital editor and accessibility specialist at the Swedish Social Insurance Agency. She has been working with accessibility issues for over ten years, including at several authorities. Åsa is highly engaged in making sure everyone can enjoy the benefits of digitization.

Andreas Cederbom. Photo

Andreas Cederbom is Head of Analysis at Funka. He is one of the world's foremost interpreters of WCAG, EN 301 549 and other accessibility legislation. At Funka he leads major international projects, often in research, innovation and investigations. He is specialised in assistive technology and is a very popular lecturer.

Christian Rosberg and Åsa Holmberg, presentation in Swedish, pdf (69,2 Mb), opens in new window

Andreas Cederbom, presentation in Swedish, powerpoint (3,1 Mb), opens in new window

09.45 - 10.00

Coffee break, on both floors

10.00 - 10.40 Content Track

Building A Workplace Accessibility Ecosystem

Christopher M. Lee, Ph.D., CML Group

Evidence exists that organizations are addressing accessibility as it pertains to their external customers, but often fail to address internal accessibility issues, thus creating barriers when hiring individuals with disabilities. Since the Web Accessibility Directive also cover intranets, time is ripe to change this. This session will highlight how organizations can address their internal accessibility ecosystem through intervention, automation, centralization, monitoring, and training. Resources will be provided that support the creation of an accessible workplace environment. The presenter will also provide professional insight on cultivating and directing a diverse workplace environment.

Christopher M. Lee. Photo

Christopher M. Lee, Ph.D., is CEO of The CML Group and an international expert in accessibility field.  He is an author and public speaker on learning disabilities and assistive technology.  He has received and served as principal investigator on numerous research grants and contracts.  Christopher serves on the Global Leadership Counsel of the International Association of Accessible Professionals (IAAP).

Christopher M. Lee, presentation, powerpoint (983 kb), opens in new window

10.00 - 10.40 Technical Track

Web Accessibility: Looking into the Future

Shadi Abou-Zahra, W3C, Web Accessibility Initiative

With the completion of WCAG 2.1 on the horizon, what are the next steps at the W3C Web Accessibility Initiative (WAI)? This presentation will introduce exciting work on Accessibility Conformance Testing (ACT), on Accessible Rich Internet Applications (WAI-ARIA), and on future versions of the accessibility standards, to better address upcoming technologies such as artificial intelligence (AI), virtual-, augmented-, and mixed-reality (VR/AR/XR), and the internet of things (IoT).

Shadi Abou-Zahra. Photo

Shadi Abou-Zahra works as an Accessibility Strategist and Technology Specialist at the W3C Web Accessibility Initiative (WAI). He coordinates accessibility priorities within the W3C Strategic Department, and also works with international dissemination and harmonisation of web accessibility standards.

Shadi Abou-Zahra, presentation, powerpoint (6,6 Mb), opens in new window

10.45 - 11.30 Content Track

WCAG 2.1 from a UX and design perspective

Torbjørn Helland Solhaug, Funka

We look at the new success criteria included in the next version of WCAG and the harmonised EN standard that the Web Accessibility Directive refers to. Among other things, there are increased demands to meet visual impairments, cognitive impairments and mobile interfaces. Professionals working with interaction design and graphic design will have more requirements to consider than ever before. In this lecture we present suggestions for elegant and appealing solutions.

Torbjørn Helland Solhaug. Photo

Torbjørn Helland Solhaug is a senior accessibility expert at Funka. He provides expertise and support in all phases of development projects, all the way from requirement specifications, through prototypes and design sketches to assessment and testing of finished solutions. Torbjørn works with both user tests and technical solutions. He participates in investigative work, writes columns and is a popular trainer.

Torbjørn Helland Solhaug, presentation in Norwegian, powerpoint (58,9 Mb), opens in new window

10.45 - 11.30 Technical Track

Detangling complex components

Justin Stockton

Frameworks like React, Angular and Vue allow us to build reusable interactive components. Even if we build our individual components to be accessible, what problems arise when we integrate multiple interactive components in a single view? We'll look at complex components and how the interactions between them can turn something that is accessible into something that is fairly difficult to use.

Justin Stockton. Photo

Justin Stockton has been working as a developer focused on building accessible websites since 2001. Over the years his pragmatic approach to building applications has led him to Agile and Scrum as a way of eliminating the long nights that often came from waterfall projects. He enjoys hiking with his kids and recently picked up skiing even though he's in his 40s and all of his friends think he's insane.

Justin Stockton, presentation, powerpoint (8,6 Mb), opens in new window

11.30 - 12.30

Lunch is served on ground floor

12.30 - 13.10 Content Track

How to succeed with your user experience

Daniel Ewerman, Custellence

What does it really mean to be user-focused and what are the real benefits? In this lecture, you will learn how to customize your business, processes and services based on a thoughtful customer journey and how to apply this to your daily practical work. What is required for your organization to succeed? From development projects to business enhancements - effective work tools to enhance user experience!

Daniel Ewerman. Photo

Daniel Ewerman is a customer experience expert He is the founder and CEO of Custellence, an online tool for visualizing, and improving the customer journey. He is also the founder of and former CEO of the service design companyTransformator Design. With 20 years of experience, Daniel is one of Europe's leading experts when it comes to creating leading customer experiences in businesses as well as public organisations. He is the author of the book "The Customer Experience: why some organisations succeed and others not" and an appreciated speaker and inspirator.

Daniel Ewerman, presentation in Swedish, pdf (15,9 Mb), opens in new window

12.30 - 13.10 Technical Track

WCAG 2.1 from a technical and development perspective

Christer Janzon and
Henrik Juhlin, Funka

We look at the new success criteria included in the next version of WCAG and the harmonized EN standard that the Web Accessibility Directive refers to. Among other things, there are increased demands to meet visual impairments, cognitive impairments and mobile interfaces. Professionals working with front end and back end will have more requirements to consider than ever before. In this lecture we present suggestions for smart and well-functioning solutions to meet the new success criteria.

Christer Janzon. Photo

Christer Janzon is a front end developer and accessibility expert at Funka, Christer is also an experienced reviewer of system architecture and has analysed huge amounts of code over the years.

Henrik Juhlin. Photo

Henrik Juhlin is a back end developer focusing on EPiServer and accessibility at Funka. His driving force is to solve the big challenges in a simple and smart way for the users' best.

Christer Janzon and Henrik Juhlin, presentation in Swedish, powerpoint (206 Mb), opens in new window

13.15 - 14.00 General Track

Meet Funka's experts

This is your chance to meet Funka’s experts more in person and have informal discussions in specific themes. You can choose to pose your question to a developer, a designer, a language expert, a requirements specialist, an assistive technology expert or an over all accessibility professional – and get answers and recommendations on the spot.

14.00 - 14.15

Coffee break, on both floors

14.15 - 14.55 General Track

Social and technological acceleration: trends, consequences and dilemmas

Morten Hjelholt, IT University of Copenhagen

For decades, digital governance and public-sector IT seems to be a pinnacle of efficiency fostering better services to citizens in many countries, not least in Scandinavia. This talk will take a look at a fast paced digital development. On the one hand, this is a story of bold plans, changing policies and new strategies leading to current digital societies. On the other hand, it is a story of several dilemmas regarding access, inclusion, citizenship and equal rights. Comparing Denmark to other European countries provides a frame for revitalising debates about what role IT play in western democracies. What are potential consequences for individuals not able to correspond to abrupt digital demands in digitalised societies? And how can “access for all” go hand-in-hand with fast paced digital development?

Morten Hjelholt. Photo

Morten Hjelholt is an associate professor at the IT University of Copenhagen and heads the research group and network Design, Innovation and Digitalisation. He has served as head of section in the Danish Ministry of Finance and holds a Ph.D. in Political Science from Aalborg University. He has published widely on digital transformations in the Danish public sector, including questions of digital citizenship and exclusion. His latest book “The Digital Citizen” address a number of issues related to citizenship and digitalisation. A key ambition in his work is to revitalise a political debate concerning “access for all” and how to be considered an equal citizen in the digital age.

Morten Hjelholt, presentation, pdf (235,9 Mb), opens in new window

14.55 - 15.00

Round up