Typology of user expertise

This output establishes and defines different levels of web accessibility competence, designed specifically for persons with disabilities who have participated in a user expertise educational programme. The purpose is to clarify the practical applications of web accessibility user expertise, both for students and for prospective beneficiaries of this expertise in the European public and private sectors.

The typology elaborates on different levels of web accessibility auditing skills. The skills have been divided in three levels:

  • demonstration (ability to provide feedback to website owners that comports with the relevant legal requirements),
  • basic testing (ability to carry out partial audits (spot checks) with assistance),
  • advanced testing and consulting (ability to carry out partial audits (spot checks) independently, and full audits, independently or with some assistance.

These different levels have been mapped against the forms of certification that already exist within the field of web accessibility (such as the CPACC, WAS and CPWA certifications offered by the International Association of Accessibility Professionals, IAAP).

The typology also reflects the diversity of lived experiences within the target group of persons with disabilities. To this effect, the typology also includes a section on how to account for different personality traits and diverse experiential knowledge of the user experts.

Typology of user expertise (PDF 490 kb), opens in new window

Co-funded by the Erasmus+ Programme of the European Union logo