Funka examines online banks

On behalf of the Swedish Post and Telecom Agency, Funka has examined and tested the five major Swedish banks from an accessibility perspective. In the examination we have tested the login procedure and to perform banking services, by way of expert evaluation and user tests. The checklists used are based on WCAG 2.0 and the user testing was made with persons with different disabilities.

The results show that there are both large and small problems with all major Swedish banks in relation to accessibility for persons with disabilities.


Funding: The Swedish Post and Telecom Agency
Period: 2010 

Summary of examination of accessibility of five banks in 2010 (in Swedish, pdf 777 kb), opens in new window


Susanna Laurin

Title: Chief Research and Innovation Officer (Susanna Laurin)

+46 8 555 770 61 (Susanna Laurin)